Frequently Asked Questions (FAQ)

Will there be Tariffs/Duties for shipments in the USA or Canada?

There are NO TARIFFS OR DUTIES for Americans!  We now ship domestically within the USA.  You will not be paying any extra duties or tariffs!

We also ship domestically for Canadians.  There are no duties or tariffs for Canadians.

Where is your company based out of?

We are based out of British Columbia, Canada. Currently, all our products are manufactured in Canada. In the future we may have USA made products. We pride ourselves on only producing products in North America.

What is your policy with California Compliance with AB 1263?

We are doing our best to continue to ship to California customers.  We are implementing a system that you will be required to:

1. Agree via checkbox that you are 21+ years old, and understand all aspects of the California Compliant Policy (AB 1263) page.  This checkbox will be recorded in a log with a time stamp of your attestation.
2. After your order is submitted, we will contact you via email to securely upload your State Photo ID to verify your age, and address.  Your Delivery address MUST match your ID.
3. Once verified, we will ship the parcel USPS Adult Restricted Signature (21+).  This means that ONLY YOU will be able to sign for the parcel.
4. After Rx Arms verifies your Age/Address and confirms delivery via signature, per California Consumer Privacy Act (CCPA) and the CPRA (the 2023 update) we will  retain your sensitive personal information for an amount of time no longer than “reasonably necessary”.

How long will it take for my package to arrive (USA & CANADA)?

We typically ship out 1-2 business days after your order,  Monday to Friday.  You will get an “Order Completed” email,  and also a tracking number once your order is shipped, if you do not receive a tracking number, check your spam folder, or contact us.

USA: USA Domestic Shipments estimated arrival time is 3-5 business days for UPS Ground to lower 48.  USPS Priority Mail is 3-5 days for Hawaii and Alaska.

Canada:  Canada Post: For Western Canada, typically 2-3 days, Eastern Canada can be up to 10 days.   UPS Standard is 2-4 days for Western Canada, and typically 5-7 Days for Eastern Canada.

Do I get a tracking number for my shipment (UPS/USPS/CANADA POST)?

Once we create a shipping label, you will get an “Order Completed” email with a tracking number, which you can check on the mail carrier websites.  You will also get a tracking email from our shipping program.  If you do not receive a tracking number, check your spam folder, or contact us.

Do you ship to International Countries?

At this time, we are only shipping to USA and Canada.  In the past we have shipped internationally. we tried to ship to any international country that accepts firearm accessories. Some EU Countries have rejected our shipments at random. We are not responsible for rejected shipments at the destination country. 

Is (product) currently in stock?

If you select an item to purchase, it will notify you if it is currently in stock. If you are able to add an item to the cart, it is in stock. Unless it is for a backorder which will be clearly labeled.

Can I backorder an item?

we typically do not do backorders/preorders on items. If we do, then the item will ship out when it is in stock. If you add “in stock” items to the same order as a backordered item, all items will be held to ship out when the backorder item is in stock.

What is the best way to contact you?

We are a small shop, and very busy. We will answer the phone if we are able to, but typically email and text is the fastest way to get ahold of us.

Do you have any Guarantee on your products?

Yes! We stand behind our products 100%. For the first 30 days if you are having any problems with our products please contact us and we can discuss a refund or replacement. If you have any issues down the line, we provide lifetime guarantee on manufacturer defects (not to be confused with normal wear and tear), and also provide general support so please get in touch if there are any problems.

Are you affiliated with Benelli, Beretta, Mossberg, Remington, or IWI?

No, Rx Arms manufactures its own accessories and parts.  We are not affiliated with or endorsed by Benelli Armi SpA, Benelli USA, Beretta SpA, Beretta USA, O.F. Mossberg & Sons, RemArms LLC, Israeli Weapons Industries, or IWI US.